We want you to be happy with your purchase. This policy explains when you can cancel, return, or get a refund for an order from Vitagain.
You can request a change or cancellation by emailing support@vitagain.shop as soon as possible after placing your order.
Orders are typically sent to our fulfillment partner within a short time, usually about 2 hours. Once your order has been sent to our fulfillment partner and preparation has begun, it cannot be changed or canceled. In that case, you may request a return after delivery, subject to the conditions outlined in this policy.
If your order arrives damaged or defective, or you receive the wrong item, contact us within 7 days of delivery at support@vitagain.shop.
Please include your order number and clear photos of the product and its packaging. After reviewing your request, we will send a replacement or issue a full refund at no cost to you. You do not need to return the item.
For health and safety reasons, we can only accept returns of dietary supplements that meet all of the following conditions:
To start a return, email support@vitagain.shop with your order number. If your return is approved, we will provide the return address and instructions.
Items sent back without prior approval will not be accepted. Return shipping costs are the customer's responsibility unless the return is due to an error on our part. Original shipping charges are non-refundable.
We cannot accept returns of the following items:
If you have concerns about a product you have already opened, please contact us. We will review your situation on a case-by-case basis.
If you would like to exchange an item, please request a return in accordance with this policy. Once your return is approved, you can place a new order for the desired item.
Once we receive and inspect an approved return, we will notify you by email of the outcome.
Approved refunds will be issued to your original payment method within 5–10 business days. Your bank or card issuer may require additional time to process and post the refund to your account.
If you have not received your refund after 15 business days, please contact us at support@vitagain.shop.
If your order does not arrive, please refer to our Shipping Policy for further information.
If the carrier confirms that your package is lost, we will send a replacement or issue a refund.
If you have questions about this Refund and Return Policy or need assistance with a return or refund, please contact us:
Vitagain Shoppes, LLC
Email: support@vitagain.shop
Phone: (770) 568-8371