Thank you for shopping with Vitagain. This policy explains how and when your order is processed, shipped, and delivered.
Vitagain products are prepared and shipped by our fulfillment partner from a fulfillment center in the United States. When you place an order, it is sent to our fulfillment team for preparation and shipping. Your order may arrive in separate packages if it contains multiple items.
Orders are processed within 1–5 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or holidays are processed on the next business day. Processing may take longer during peak periods, such as holiday seasons or promotions, or if an item is temporarily out of stock. If this happens, we will contact you by email.
Where We Ship: We currently ship to addresses within the United States. We cannot deliver to U.S. military bases (APO/FPO/DPO addresses) or to P.O. Boxes where the carrier does not allow delivery.
Including processing time, most orders arrive within approximately 3–9 business days of purchase. These delivery times are estimates and are not guaranteed. Delivery may be delayed due to carrier issues, weather conditions, high shipping volumes, or other circumstances beyond our control.
Shipping costs are calculated and displayed at checkout before you complete your purchase. Free standard shipping is available on orders over $50 USD. Applicable taxes, if any, are also displayed at checkout.
When your order ships, you will receive an email containing your tracking number and a link to track your shipment. Tracking information may take up to 48 hours after the shipping confirmation email to display updates.
If you have not received tracking information within 7 business days, please contact us at support@vitagain.shop.
Once an order has been accepted by our fulfillment team, it cannot be changed or canceled. If you need to correct your shipping address or cancel your order, contact us as soon as possible after placing your order.
We will do our best to accommodate your request, but we cannot guarantee that changes or cancellations will be possible.
Please ensure that your shipping address is complete and accurate when placing your order. Vitagain is not responsible for delays, non-delivery, or lost packages caused by incorrect or incomplete shipping addresses.
If a package is returned to us due to an address error, you may be charged for reshipping.
If your order has not arrived within 15 business days after you placed it, please contact us at support@vitagain.shop and include your order number.
We will investigate the issue with the carrier. If the package is confirmed lost, we will send a replacement or issue a refund.
If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery at support@vitagain.shop.
Please include your order number and clear photos of the product and its packaging. We will review the issue and arrange a replacement or refund, as applicable.
For additional information, please see our Refund Policy.
If you have any questions about this Shipping Policy or need assistance with your order, please contact us using the details below.
Vitagain Shoppes, LLC
Email: support@vitagain.shop
Phone: (770) 568-8371
Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET